PRIVACY POLICY
Effective Date: Friday 21st July 2023
Welcome to Baker Street Bakers Ltd ("we," "us," or "our")! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Site") or interact with our products and services. By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
1.1. Contact Information: Your name, email address, phone number, and shipping address when you create an account, place an order, or subscribe to our newsletters.
1.2. Payment Information: Credit card details and billing information when you make a purchase on our Site.
1.3. Account Credentials: Username and password for account registration and access.
1.4. Communications: Any messages or correspondence you send to us, including email inquiries and feedback.
1.5. Website Usage: Data collected through cookies and similar technologies, such as your IP address, browser type, operating system, pages visited, and the referring website.
How We Use Your Information
We may use the collected information for the following purposes:
2.1. Order Processing: To fulfil and manage your orders, process payments, and provide customer support.
2.2. Account Management: To create and manage your account on our Site.
2.3. Communication: To respond to your inquiries, send order updates, and deliver important information about our products and services.
2.4. Marketing: To provide you with newsletters, promotions, and marketing materials. You can opt-out of receiving such communications by following the unsubscribe instructions provided in the emails.
2.5. Website Improvement: To analyse and enhance the performance of our Site, and to understand how users interact with it.
2.6. Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your personal information with third parties under the following circumstances:
3.1. Service Providers: We may engage third-party service providers to assist with payment processing, order fulfilment, shipping, marketing, and website analytics. These providers have access to your personal information solely for the purpose of performing their services and are obligated not to disclose or use it for other purposes.
3.2. Legal Obligations: We may share your information when required by law or in response to valid requests by public authorities, including law enforcement agencies.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
3.4. Consent: With your explicit consent, we may share your information for specific purposes not outlined in this Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to collect website usage data and improve your browsing experience. You can control cookies through your browser settings, but please note that disabling cookies may impact some features of the Site.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.
Your Rights
You have certain rights regarding your personal information, including:
6.1. Access and Correction: You can request access to the personal information we hold about you and correct any inaccuracies.
6.2. Erasure: You can request the deletion of your personal information, subject to legal obligations.
6.3. Opt-out: You can opt-out of receiving marketing communications from us.
6.4. Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, and the changes will be effective when posted, so please review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
Baker Street Bakers Ltd Address: 12, Clifton Moor Business Village, James Nicolson Link, York. YO30 4XG
Email: Hello@bakerstreetbakers.com
Phone: 0800 999 1843
TERMS & CONDITIONS
Terms and Conditions of Use
Effective Date: Friday 21st July 2023
Welcome to Baker Street Bakers Ltd ("we," "us," or "our"). These Terms and Conditions govern your use of the Baker Street Bakers website (the "Site") and your interactions with our products and services. By accessing or using our Site, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Site.
Use of the Site
1.1. Eligibility: You must be at least 18 years old to use our Site. By accessing or using the Site, you represent and warrant that you are of legal age to form a binding contract with us.
1.2. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site solely for personal and non-commercial purposes. You may not use the Site for any unlawful purpose or in violation of these Terms and Conditions.
1.3. Account Registration: To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
Intellectual Property
2.1. Ownership: All content and materials on the Site, including but not limited to text, images, graphics, logos, icons, videos, audio clips, and software, are the property of Baker Street Bakers Ltd or its licensors and are protected by intellectual property laws.
2.2. Use Restrictions: You may not copy, modify, distribute, display, perform, reproduce, or create derivative works of any content or materials on the Site without our prior written consent.
Ordering and Payment
3.1. Product Availability: Our product offerings are subject to availability, and we reserve the right to limit the quantities of any products that we offer.
3.2. Pricing: All prices are listed in the GBP and are subject to change without notice. You are responsible for any applicable taxes and shipping fees.
3.3. Order Acceptance: We reserve the right to accept or reject any order at our discretion. Once an order is placed, you will receive an order confirmation email, but it does not guarantee acceptance of your order.
3.4. Payment: Payment must be made at the time of placing the order. We accept major credit cards and other payment methods as indicated on the Site.
3.5 Accounts: We offer a “manual payment” option at checkout for pre-approved businesses only. If you feel you are eligible, please contact us first to discuss eligibility. Orders placed will be invoiced on 30-day payment terms.
3.6 Allergies:
It is your responsibility to inform us of allergies.
Our products are produced in a kitchen where food products such celery, cereals containing gluten (such as oats and barley), eggs, lupin, milk, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites and tree nuts such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts, therefore traces may be found.
All products are clearly marked with a comprehensive ingredients list! If you have a relevant food allergy, it is your responsibility to check this.
Shipping and Delivery
4.1. Shipping: We will make reasonable efforts to ship your order within the specified timeframe. However, we are not responsible for any delays in shipping caused by factors beyond our control.
4.2. Delivery: Delivery times may vary based on your location. We are not liable for any losses or damages arising from delayed or failed delivery.
Returns and Refunds
5.1. Returns: If you are not satisfied with your purchase, you may request a return. Given the perishable nature of our products, returns must be requested on the day of receipt, subject to our return policy.
5.2. Refunds: Refunds will be processed in accordance with our refund policy, and any eligible refunds will be issued to the original payment method.
Links to Third-Party Sites
The Site may contain links to third-party websites or resources that are not owned or controlled by Baker Street Bakers Ltd. We do not endorse or assume any responsibility for the content or practices of these third-party sites. Your use of third-party websites is subject to their respective terms and conditions.
Indemnification
You agree to indemnify, defend, and hold harmless Baker Street Bakers Ltd and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Site or any violation of these Terms and Conditions.
Limitation of Liability
To the maximum extent permitted by applicable law, Baker Street Bakers Ltd and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Site, even if advised of the possibility of such damages.
Changes to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on the Site. Your continued use of the Site after the posting of changes constitutes your acceptance of the updated Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of laws principles. Any disputes arising from or relating to these Terms and Conditions or the use of the Site shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
Contact Us
If you have any questions, comments, or concerns regarding these Terms and Conditions or the use of the Site, please contact us at:
Baker Street Bakers Ltd
Address: 12, Clifton Moor Business Village, James Nicolson Link, York. YO30 4XG
Email: Hello@bakerstreetbakers.com
Phone: 0800 999 1843
LET'S STAY IN TOUCH
If you love to hear sweet things, our occasional newsletter is just the thing. It's full of inspiration for every occasion and even has some special offer reserved just for our subscribers!
Subscribe to our newsletter